Customer Feedback - Complaints and Feedback
We want to hear about your experience of dealing directly with COPFS, whether it is good or bad, or how you have otherwise been affected by our service. We can learn from your experience.
Our Commitment…
- To give our customers the opportunity to comment on the service COPFS provides;
- To listen to our customers and record their feedback;
- To respond to complaints in a timely and helpful manner; and
- To use feedback to inform changes & improvements, as appropriate, so that COPFS delivers a better service.
Who are our customers?
Our customers are any person or organisation who we deal with in connection with our work or who is affected by our work.
What is customer feedback?
Customer feedback is any complaint, comment, compliment or suggestion from our customers regarding the work of, and/or the service provided by, COPFS.
Find out more in our Customer Feedback Policy
Quick Resolution of Complaints
Make a comment, compliment or suggestion
Our Commitments to Victims and Witnesses
COPFS is committed to providing the very best service we can to witnesses. Our Commitments to Victims and Witnesses tells you what you can expect from us at every stage of your case. You can get more information from our leaflet and booklet